![]() ![]() CONSĬalendar is impossible to look at if you have several products. Steep learning curve if you are new to this type of software but I do think the list of features is robust. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost. ![]() The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. I had a recapture on a security deposit May 8 but as of today still do not have the funds. For a tour booked June 7 I still do not have the funds today, June 15. I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Also, I wish there were options for annual billing rather than the 6% booking free on top of the payment processor fee for automatic reservations. Customer support was incredibly responsive during the first few onboarding weeks, but has been much slower after getting set up. Scheduling activities in the calendar is slightly weird, I feel like you should be able to add scheduling information within the activity settings, but you have to create the actual availability in a separate area. The software is a little dated looking and is confusing to figure out where certain settings are located. Payouts are also relatively fast which is important to keep my business running. I love that it connects with Viator so I don't have to manually block out my availability on multiple platforms. The embedded widgets look great and clean on the website, makes it so much easier for my customers to automatically book themselves a tour. They really helped me find workarounds from my complex activity types. ![]() PROSĬustomer service is great for solving issues and answering questions during the initial consultations and onboarding process. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. Before, I had to manually create new bookings and import all viator bookings myself. Overall, I'm very satisfied with the functionality of peek pro. I also haven't been able to connect it to quickbooks (desktop version). There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely. ![]() Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. You create your activity first then go to the calendar to add the activity. The calendar can be tricky and isn't as flexible as I'd like. Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7. The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar. The software itself is very flexible and thorough. The onboarding and support teams really go the extra mile to make sure it's a good experience for you. They have extensive help articles and 24/7 chat support. I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. ![]()
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